RN Operations Support Specialist PCU
Company: Banner Health
Location: Glendale
Posted on: January 31, 2026
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Job Description:
Job Description Primary City/State: Glendale, Arizona Department
Name: PCU-Medical ST4EW-Hosp Work Shift: Day Job Category: Nursing
Banner Health was named to Fortune’s America’s Most Innovative
Companies list for the second year in a row for 2024 and named Most
Trustworthy Companies in America by Newsweek. We’re proud to be
recognized for our commitment to the latest health care
advancements and excellent patient care. Banner Thunderbird Medical
Center has served the Northwest Valley for more than 25 years and
our unrelenting focus on excellent patient care has helped us
become one of the most preferred hospitals in the Valley. In
addition to being a Level 1 Trauma Center, the facility also
includes a heart and vascular center, state-of-the-art surgical
suites and a new Emergency department. As the RN Operations Support
Specialist (ROSS) for the Progressive Care service line at Banner
Thunderbird Medical Center, you will have the opportunity to
support the onboarding and orientation of our PCU clinical team.
You will also support staff development, clinical specialty skills
pathway, quality care, risk management, safety and nursing
standards, and lead department clinical practice implementation.
The ROSS role is integral in supporting our team members and the
leadership team in providing the highest standard of care possible
for our patients. The position will require flexibility to meet the
needs of the night shift staff (leadership will discuss during the
interview). Your pay and benefits are important components of your
journey at Banner Health. Banner Health offers a variety of
benefits to help you and your family. We provide health and
financial security options so you can focus on being the best at
what you do and enjoying your life. Banner Health’s premier West
Valley Level I Trauma for adults and Tertiary Care destination for
all ages. Banner Thunderbird Medical Center (BTMC) and Banner
Children’s Hospital at Thunderbird provide a preferred destination
for surgical, oncological, cardiovascular, neuroscience,
orthopedic, pediatric, and women and infant services achieved
through best-in-class 5-star CMS rating to provide patients with
high quality, safe care for the best possible experience. Our
campus is one of the largest campuses in the Banner network with
over 3000 employees. BTMC was voted Best of the Best in 2023 by
Banner Health out of 30 hospitals. This is the most prestigious
award one of our largest hospitals can receive for consistently
meeting our annual targets. If you would like to contribute to
truly leading edge caring, we invite you to bring your experience
and skills to Banner Thunderbird. POSITION SUMMARY This position is
responsible for supporting nurse leadership in the planning,
development and execution of facility education for clinicians,
supporting the on-boarding and orientation of newly hired
registered nurses, career development and effective internal
clinical communications. This role performs under the guidance and
direction of the chief nursing officer or designee and serves as a
liaison between all disciplines by effectively communicating,
educating and problem solving. This position proactively supports
the quality and continuity of services throughout the healthcare
systems and assists in resolution of systems issues and enforces
facility/unit/department policy/procedures and standards of care.
This position coordinates oversight of quality, risk management,
safety and nursing standards and is a role model and resource
person for providing quality patient care and maintaining clinical
competency within the facility/unit/department ; collaborates with
Clinical Education to coordinate and support the on-boarding and
precepting of newly hired nurses (this includes supporting programs
and communication within the facility); develops and coordinates
system and facility initiatives to promote clinical career
development and lateral nurse pathways and may lead and implement
facility clinical initiatives. This position contributes to society
through activities that lead to excellent patient outcomes through
timely, effective, efficient, equitable, safe care; and actively
participates in the improvement of national nursing quality
indicators and outcomes, such activities may include participating
in professional organizations. CORE FUNCTIONS 1. Performs standard
assignments within own job functions. Expanding knowledge of
fundamental theories, practices, procedures, and concepts within
the job’s function. 2. Identifies and solves a range of problems in
straightforward situations; analyzes possible solutions and
assesses each using established procedures. Analyzes developments
in the field for others. 3. Responds to non-standard requests from
internal and/or external customers; investigates with assistance
from others, as needed. Interacts primarily with department peers,
supervisor, internal customers, patients and physicians. 4. Makes
decisions within guidelines and policies that impact own priorities
and allocation of time to meet deadlines. MINIMUM QUALIFICATIONS
Must possess knowledge of healthcare as normally obtained through
the completion of a Associates degree. Must possess a current,
valid RN license in state of practice, temporary RN license in
state of practice, or compact RN licensure for current state of
practice. BLS certification is required. Additional certification
or continuing education may be required based on area of practice.
Requires a minimum of one year experience in an acute care hospital
setting. Minimal experience, typically gained through 0-2 years
relevant experience. Employees working at Banner Behavioral Health
Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a
Behavioral Health clinical setting that serves children must
possess an Arizona Fingerprint Clearance Card at the time of hire
and maintain the card for the duration of their employment. An
Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS Bachelors degree is nursing preferred.
Additional related education and/or experience preferred. EEO
Statement: EEO/Disabled/Veterans Our organization supports a
drug-free work environment. Privacy Policy: Privacy Policy
Keywords: Banner Health, Prescott , RN Operations Support Specialist PCU, Healthcare , Glendale, Arizona
