Public Safety Dispatcher - Lateral
Company: City of Prescott
Location: Prescott
Posted on: August 6, 2022
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Job Description:
Job Description ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY Public
Safety Dispatcher - Lateral Regional Communications Department Pay
Range: $20.24 to $30.36 per hour Compensation for laterals depends
on qualifications/experience FLSA Status: Non-exempt, eligible for
overtime compensation Deadline to Apply: Open until Filled Position
Summary: The City of Prescott, Arizona is seeking dynamic, highly
motivated, career oriented individuals to fill challenging
positions in the Regional Public Safety Communications Center.
Operated by the City of Prescott, the Prescott Regional
Communications Center (PRCC) serves the majority of law enforcement
and fire agencies within the region, including the City of Prescott
Police and Fire Departments, Town of Prescott Valley Police
Department, Yavapai Community College District, Yavapai-Prescott
Tribal Police, Central Arizona Fire & Medical Authority (CAFMA),
Groom Creek Fire District and Walker Fire Association. Successful
candidates will receive a competitive salary and benefit package
and a rewarding career with opportunity for continued growth and
advancement. Essential Duties: Answers emergency 911 telephone
calls; obtains information from callers who may be injured,
confused or abusive; calms, negotiates and communicates with
callers, public safety personnel and other agencies to obtain,
interpret, process and relay accurate information via department
protocols utilizing Emergency Medical Dispatch (EMD) and Computer
Aided Dispatch (CAD) systems. May provide life saving emergency
medical instructions through the 911 systems; accesses ACIC/NCIC
systems to obtain, input and verify information on vehicle
registration, driver's license, outstanding warrant and criminal
history; follows and complies with all administrative and
operational policies and procedures; interacts with the public in a
positive manner that exemplifies the Prescott Regional
Communications Center mission; attends meetings and training
sessions as required; prepares and types various lists and reports,
and completes other projects and duties as assigned.
Qualifications: Must have completed two years of full-time
experience in Police, Fire and EMD dispatching and type 40-words
per minute. Must be able to work rotating 12 hour shifts, holidays,
evenings and weekends. Candidate of choice must pass pre-employment
drug, hearing, truth verification and psychological tests;
fingerprint and extensive background investigation. Candidate of
choice shall not have been convicted of a felony or any other
offense that would result in a felony if committed in Arizona must
possess a valid Arizona driver's license and reside within
45-minutes normal driving time of the Prescott Regional
Communications Center. Applicant must have a high school diploma or
GED equivalent. Preferable Experience in: the practices of the
Arizona Criminal Justice Information System (ACJIS); Emergency
Medical Dispatch (EMD), the code and plain-talk systems used by
both law enforcement, fire and emergency medical agencies; local
fire department/fire district automatic/mutual aid and statewide
fire service mutual aid systems; operation of dispatch consoles,
911, two-way radio, TTY, computer, records systems and bi-lingual
skills. Any equivalent combination of education, experience and
training which provides the knowledge and abilities necessary to
perform the essential functions of the position. City Core Beliefs
City of Prescott employees should seek to uphold the City's core
beliefs throughout their day-to-day business and with every
customer they come in contact with, both internal and external. Our
core beliefs are: Act with Integrity, Work as a Team, Have Personal
Commitment and Loyalty, Solve Problems, Take Pride In Excellent
Results, High Level of Productivity and Being Nice. Knowledge,
Skill and Ability: Knowledge : Must have knowledge or familiarity
of federal, state, and local laws and ordinances; local streets,
highways, common-place names and geography of dispatching region.
Skill: Must have skill in reading maps, using computer keyboards,
typing and maintaining accurate electronic files, records and
reports; use of proper English, diction, grammar, spelling and
punctuation; proven skill in proficiency, alphabetic, chronological
and numeric filing systems; maintaining a calm professional
demeanor in emergency situations; assessing situations and acting
in an appropriate and professional manner. Ability: Must be able to
interpret and give both verbal and written instructions clearly,
concisely and effectively over radio and telephone; remain calm,
think clearly and quickly assess and evaluate situations under
pressure, organize thoughts, respond quickly and make sound
decisions in emergency situations; use tact and patience while
dealing with callers on 911, emergency and business lines; relate
to and maintain cooperative working relationships with co-workers,
management, the general public, safety officials and other
government officials; perform two or more tasks concurrently; input
and retrieve computer data quickly during stressful situations.
Physical Demands and Working Conditions : Sufficient to effectively
and safely perform required duties and to safely operate required
Communications Center equipment as needed to clearly, concisely and
effectively communicate in person and over two-way radios,
computers and telephones. The work conditions of this role are
demanding with respect to emergency or stressful situations, with
exposure to unusual fatigue factors, including irregular and
unpredictable hours and noisy distractions from simultaneous events
while working on multiple computer systems and monitors. May be
required to sit for extended periods of time with limited or no
breaks. Selection Process: Application is completed and screened
for minimum qualifications. Qualified applicants will be invited
for a computerized exam. Candidates who successfully pass the
computer exam will be invited for a panel interview. Those who are
successful in interviews with be extended a conditional offer of
employment followed by the initiation of the background process.
The same background screening standards that apply to a Sworn
officer by AZPOST will apply to this position. City of Prescott
Contact Information 201 N. Montezuma Street, Suite 303 Prescott, AZ
86301 Email: hrprescott-az.gov Website: www.prescott-az.gov Phone:
928-777-1410 / Fax: 928-777-1213 MAJOR BENEFITS FOR FULL-TIME
REGULAR EMPLOYEES: Paid time off; ten paid holidays and one
floating holiday per year; employee and/or family health and life
insurance; short term and long term disability; Arizona State
Retirement and Social Security contributions; other optional
benefits such as deferred compensation plans and additional life
insurance. PROBATION: Each employee must satisfactorily serve an
established probationary period. NOTE: When advised, reasonable
accommodations will be made in order for an "otherwise qualified
applicant" with a disability to participate in any phase of the
selection process. In accordance with A.R.S. 23 - 493, this
position has been identified as "Safety Sensitive". The City of
Prescott is an Equal Employment Opportunity employer. Job Posted by
ApplicantPro
Keywords: City of Prescott, Prescott , Public Safety Dispatcher - Lateral, Professions , Prescott, Arizona
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