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Program Support Asst (OA)

Company: Department of Veterans Affairs
Location: Prescott
Posted on: May 3, 2021

Job Description:

  • Videos


  • Duties




The Northern Arizona VA Health Care System is currently recruiting for one (1) Program Support Assistant (Compensation & Pension) to work in the Primary Care Service, Prescott, Arizona. The incumbent ensures that each Veteran is provided an oral explanation of the purposes of the ER program and the examination process by responding to any questions the Veteran might have in a timely manner.

Learn more about this agency


Incumbent will speak to the Veteran face to face or over the phone and obtaining the demographics, branch of service, date of service and exposure questions and uploading this into the ER database. Duties include but are not limited to the following:

  • Complete the Airborne Open Burn Pit Registry (AOR) Worksheet and enters the EH coordinator portion into the registry database.
  • Obtain the demographics, branch of service, date of service and exposure questions and uploading this into the ER database.
  • Contact the enrollment department and providing the Veterans demographics so a VA medical record will be populated.
  • Assure that the Veterans current address is updated in CPRS or the EMR.
  • Establish and update the Consolidated Health Record and/or CPRS.
  • Monitor the Consolidated Health Record and/or CPRS has been correctly established.
  • Monitor timeframe compliance.
  • Assure any records that were obtained for the registry exam are retained in the Veteran's EMR and must be retained i.e. Registry Worksheets, dated follow-up letters, progress notes, ancillary test reports and any other documentation that may have been part of a registry examinations.
  • Correspond with the Veteran by mail, phone and in-person.
  • Provide daily verification that all 2507 C&P claims are scheduled and released in C&P Record Interchange (CAPRI) so the VBA can rate the Veterans claim.
  • Monitoring/Data collection for Average Processing Day for claims ER Patient Satisfaction survey.
  • Collect and record Veteran's response daily or as received and reporting the results to supervisor and staff.
  • Cancel all 2507 claims after the Veteran does not respond within 10 business days In CAPRI and alerts the VBA representative.
  • Send letters to Veteran explaining the program.
  • Prepare the claim form 21-526 EZ. Incumbent uses the online fill-in form 21-526 EZ C&P form and submitting it to the VBA intake claims center.
  • Prepare the RC paper chart.
  • Fill out the demographic information of the Veteran and putting it on a file form and placing the 21- 526 EZ form and the RC letter in the file and giving it to the MSA.
  • Monitor Veterans Benefits Management System (VBMS) after each RC exam is completed to assure the claim is being rated in a timely manner.
  • Report monthly data results to the staff via the department newsletter and alerts supervisors of new-found trends.
  • Collects data from the VA Support Service Center (VSSC} and accurately reporting Average Processing Day, number of exams completed for the month and the trends of the data comparatively from past month and submitting it for the monthly Newsletter production.

Work Schedule: Monday - Friday 8:00am - 4:30 pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Asst (OA)/PD12822O

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0303 Miscellaneous Clerk And Assistant

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/13/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS -6 position you must have served 52 weeks at the GS -5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS -5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing data gathering to collect various types of factual information from office automation programs and veteran engagement, compile veteran documentation from internal/external sources and receptionist/clerical support work..

You will be rated on the following Competencies for this position:

  • Attention to Detail
  • Interpersonal Effectiveness
  • Manages and Organizes Information
  • Technology Application

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Normal safety precautions and practices are required for working in a health care environment. This position requires the emotional ability to deal effectively with multi-tasking, and high-volume patient flow. Other physical demands include reaching, bending, stretching, walking, and carrying light loads of supplies

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Keywords: Department of Veterans Affairs, Prescott , Program Support Asst (OA), Other , Prescott, Arizona

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