The Northern Arizona VA Health Care System is currently
recruiting for one (1) Program Support Assistant (Compensation &
Pension) to work in the Primary Care Service, Prescott, Arizona.
The incumbent ensures that each Veteran is provided an oral
explanation of the purposes of the ER program and the examination
process by responding to any questions the Veteran might have in a
Learn more about this agency
Incumbent will speak to the Veteran face to face or over the
phone and obtaining the demographics, branch of service, date of
service and exposure questions and uploading this into the ER
database. Duties include but are not limited to the following:
- Complete the Airborne Open Burn Pit Registry (AOR) Worksheet
and enters the EH coordinator portion into the registry
- Obtain the demographics, branch of service, date of service and
exposure questions and uploading this into the ER database.
- Contact the enrollment department and providing the Veterans
demographics so a VA medical record will be populated.
- Assure that the Veterans current address is updated in CPRS or
- Establish and update the Consolidated Health Record and/or
- Monitor the Consolidated Health Record and/or CPRS has been
- Monitor timeframe compliance.
- Assure any records that were obtained for the registry exam are
retained in the Veteran's EMR and must be retained i.e. Registry
Worksheets, dated follow-up letters, progress notes, ancillary test
reports and any other documentation that may have been part of a
- Correspond with the Veteran by mail, phone and in-person.
- Provide daily verification that all 2507 C&P claims are
scheduled and released in C&P Record Interchange (CAPRI) so the
VBA can rate the Veterans claim.
- Monitoring/Data collection for Average Processing Day for
claims ER Patient Satisfaction survey.
- Collect and record Veteran's response daily or as received and
reporting the results to supervisor and staff.
- Cancel all 2507 claims after the Veteran does not respond
within 10 business days In CAPRI and alerts the VBA
- Send letters to Veteran explaining the program.
- Prepare the claim form 21-526 EZ. Incumbent uses the online
fill-in form 21-526 EZ C&P form and submitting it to the VBA
intake claims center.
- Prepare the RC paper chart.
- Fill out the demographic information of the Veteran and putting
it on a file form and placing the 21- 526 EZ form and the RC letter
in the file and giving it to the MSA.
- Monitor Veterans Benefits Management System (VBMS) after each
RC exam is completed to assure the claim is being rated in a timely
- Report monthly data results to the staff via the department
newsletter and alerts supervisors of new-found trends.
- Collects data from the VA Support Service Center (VSSC} and
accurately reporting Average Processing Day, number of exams
completed for the month and the trends of the data comparatively
from past month and submitting it for the monthly Newsletter
Work Schedule: Monday - Friday 8:00am - 4:30 pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD12822O
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
0303 Miscellaneous Clerk And Assistant
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement,
Time-In-Grade Requirement: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements by the closing date of
this announcement. For a GS -6 position you must have served 52
weeks at the GS -5. The grade may have been in any occupation, but
must have been held in the Federal service. An SF-50 that shows
your time-in-grade eligibility must be submitted with your
application materials. If the most recent SF-50 has an effective
date within the past year, it may not clearly demonstrate you
possess one-year time-in-grade, as required by the announcement. In
this instance, you must provide an additional SF-50 that clearly
demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal
employees applying for reinstatement as well as current employees
applying for Veterans Employment Opportunities Act of 1998 (VEOA)
You may qualify based on your experience as described below:
- Specialized Experience: You must have one year of specialized
experience equivalent to at least the next lower grade GS -5 in the
normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are
not limited to: performing data gathering to collect various types
of factual information from office automation programs and veteran
engagement, compile veteran documentation from internal/external
sources and receptionist/clerical support work..
You will be rated on the following Competencies for this
- Attention to Detail
- Interpersonal Effectiveness
- Manages and Organizes Information
- Technology Application
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis
of time actually spent in appropriate activities. Applicants
wishing to receive credit for such experience must indicate clearly
the nature of their duties and responsibilities in each position
and the number of hours a week spent in such employment.
Physical Requirements: The work is mostly sedentary and is
performed in a clinic responsible for treating patients with a wide
variety of medical problems. Normal safety precautions and
practices are required for working in a health care environment.
This position requires the emotional ability to deal effectively
with multi-tasking, and high-volume patient flow. Other physical
demands include reaching, bending, stretching, walking, and
carrying light loads of supplies
For more information on these qualification standards, please
visit the United States Office of Personnel Management's website at
There is no educational substitution at this grade level.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
For further information, visit: