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Prosthetic Clerk (OA)

Company: Department of Veterans Affairs
Location: Prescott
Posted on: May 3, 2021

Job Description:

  • Videos


  • Duties





The Northern Arizona VA Health Care System is currently recruiting for one (1) Prosthetics Clerk to work in the Prosthetic & Sensory Aids Service (PSAS), Prescott, Arizona. The incumbent provides clerical and administrative support to ensure that direct patient care services affecting the physical well-being of patients are timely an accurately recorded in the patient records.

Learn more about this agency


Duties include but are not limited to the following:

  • Serve as the Data Entry/Office Clerk in the Patient Services Section area for the Prosthetic and Sensory Aids Service (PSAS).
  • Greet and screen visitors to the office in order to assist or direct them to the proper person.
  • Answer telephone calls from the PSAS main telephone lines in a courteous and professional manner.
  • Assist with telephone inquiries and/or directs patients to the appropriate staff member.
  • Promptly returns or forwards messages.
  • Review and distribute electronic PSAS consults to appropriate purchasing agent.
  • Assist veterans by issuing them appropriate requested items available in stock.
  • Post items issued from stock and completes the consult for services rendered in the PSAS package.
  • Receive/review and distribute in-coming mail to appropriate personnel.
  • Assist purchasing agents with packaging and mailing of supplies to veteran's residence.

Work Schedule: Monday - Friday 8:00am - 4:30 pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Prosthetic Clerk (OA)/PD13377O

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0303 Miscellaneous Clerk And Assistant

Similar jobs

  • Administrative Clerks
  • Clerks, Administrative

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS -5 position you must have served 52 weeks at the GS -4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

OA: This position requires a qualified typist.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS -4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: .managing and organizing patient information, performing administrative duties, and providing customer service to patients in a medical care setting.


  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school of education.

You will be rated on the following Competencies for this position:

  • Attention to Detail
  • Clerical
  • Customer Service
  • Database Administration

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Moderate walking is involved in collecting documentation/data needed to be recorded. Also, P&SAS storage room is located nearby in the same building so it would require some walking throughout the day. Some lifting and stretching in obtaining stock items, files, document, printer paper, office supplies. The greatest portion of this position is repetitive typing on a computer keyboard, and glare from the computer monitor. Incumbent when needed may be required to change ink cartridges in his/her printer, adding paper to the copier machine. Incumbent may be required to lift packages weighing up to 25 pounds and not to exceed 50 without assistance.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Keywords: Department of Veterans Affairs, Prescott , Prosthetic Clerk (OA), Other , Prescott, Arizona

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