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PBX Operator

Company: Yavapai Regional Medical Center
Location: Prescott
Posted on: November 18, 2020

Job Description:

Job SummaryThe PBX Operator supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality answering all incoming call and routing them accurately. Assists with outgoing calls and monitors all alarms throughout the hospital. Registers patients for emergency, inpatient and/or outpatient services. Pre-registers patients for services.Job QualificationsRequired Qualifications:


  • High School graduate or GED

  • One year of multi-line telephone system experience

  • Demonstrated knowledge of medical terminology or successful completion of medical terminology course (in YRMC LMS system) within six months of hire

  • Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service

  • Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment

  • Ability to keep focused during time of crisis

  • Basic computer literacy and proficiency in Microsoft Windows

    Preferred Qualifications:


    • Previous healthcare experience strongly preferred

    • Electronic Medical Record (EMR) experience preferred; Cerner strongly preferred

      *Must pass pre-employment screeningCompany OverviewYavapai Regional Medical Center is a not-for-profit, integrated healthcare provider that offers a broad range of inpatient and outpatient services. Our healing network includes two full-service acute care hospitals, primary and specialty care clinics, the YRMC Wellness Center and the YRMC Outpatient Services Building. YRMC's unmatched continuum of care covers a 5,500 square mile service area and includes cardiac surgery, neurosurgery, a comprehensive Women's Health Pavilion and Arizona's only Patient Blood Management Program. YRMC has earned numerous awards for quality and has earned national recognition as an exceptional provider of care. Our MissionTo provide comprehensive, high quality healthcare consistent with our communities' needs.Our VisionCreating a "Total Healing Environment" wherein the people of YRMC work in partnership with the patients and their families seeking peace of mind and peace of heart as well as physical cures or comfort because we understand the indivisible relationship that exists between body, mind and the human spirit. Our ValuesRespect: Behaving in a way that honors self and others.Integrity: Being consistent and honest in word and deed. Accountability: Following through and being answerable for one's performance.Commitment: Demonstrating dedication to one's work, personal development, the organization, the Mission and the Vision.Quality: Providing service excellence.

Keywords: Yavapai Regional Medical Center, Prescott , PBX Operator, IT / Software / Systems , Prescott, Arizona

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