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Front of House Manager - $41,812 - $55,610 Full time

Company: Bucky's & Yavapai Casino
Location: Prescott
Posted on: September 25, 2022

Job Description:

Thank you for your interest in employment with the Yavapai-Prescott Indian Tribe and its entities. Some points regarding completion of the employment application are particularly important to us. We want you to present yourself as effectively as possible, and to be able to process your application promptly.

Please fill in all sections of the application completely. You are invited to attach a cover letter, resume, and letters of recommendation to the application; however we require that the application be completed entirely. Do not rely on entering the comment "See Resume".

l. The completed application will be reviewed for completeness by the Personnel/Human Resources Department and other designated Managers, who will determine whether to interview the applicant. We do not automatically interview all applicants.

  • If no interview is planned, the application is placed in an active file for the position involved and held for a period of three months. These applications are reviewed at a later time, if and when additional openings for the position become available.
  • If an interview is planned, the applicant will be contacted by the Personnel/Human Resources Department, normally within one to two weeks after the position's announced close date. 2. Interviewees who are selected for employment are usually contacted within two to three days after their interview. Arrangements will then be made to complete all necessary paperwork to begin the background investigation. Many pre-hires will be required to complete an application packet for Arizona Department of Gaming Certification and/or a Tribal Gaming License depending on position offered.
    • The fee for certification will be payable by the pre-hire depending on the position offered. 3. If you are selected for the position, a background investigation will be completed that includes, but is not limited to, verification of:
      • Employment History
      • Education
      • Personal References
      • Comprehensive Financial Background Check
      • Criminal/Civil Record (Fingerprints will be sent to the FBI) Driving Record
      • Current Filed Federal and State Tax Returns Important information for the candidate.
        • Felony convictions will be grounds for denial of Gaming Certification and/or a Tribal Gaming License.
        • All new hires will be required to submit verification of authorization to work within the United States in accordance with federal law. Employment is contingent on passing a drug test.
        • Preference in filling any non-grant / non-contract funded vacancies is given to enrolled Tribal Members of the Yavapai-Prescott Indian Tribe and to other qualified Indian candidates in accordance with the Indian Employment Preference Policy and Procedure. Documentation of Tribal enrollment required (Tribal Enrollment Card, Certificate of Indian Blood or Tribal Voter Registration Card). POSITION TITLE: FRONT OF HOUSE MANAGER

          LOCATION: Prescott, AZ

          REPORTS TO: Food and Beverage Director

          FLSA STATUS: Exempt

          SCOPE OF WORK: The Front of House Manager (FOH) is responsible for scheduling, training and directing all FOH staff. Perform designated supervisory duties pertaining to all FOH staff. Requisition supplies. Ensure that superior customer service is provided at all times. Supervise all FOH and Food & Beverage staff in the absence of the Food & Beverage Director. Provide hands-on backup in staff members' absences.
          Will become familiar with the Tribal/State Gaming Compact, National Indian Gaming Commission's (NIGC) Minimum Internal Control Standards (MICS), the Tribal Gaming Code, Indian Gaming Regulatory Act (IGRA), the Bank Secrecy Act (BSA) Title 31, and Departmental Internal Controls and Job Instructions.

          This job description does not constitute an employment agreement between the Tribe and the employee and is subject to change as the needs of the Tribe and requirements of the position change. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position;
          Will work to orient new and existing FOH personnel concerning Job Instructions and on the job training associated with the Point of Sale Systems;
          Will work closely with the Food & Beverage Director to assist in reviewing error reports associated with the Point of Sale System;
          Will assist in verifying and posting invoices into the Point of Sale System while maintaining and updating records;
          Will assist in Food & Beverage meetings with information regarding the Point of Sale System;
          Will review and investigate any discrepancies regarding the statistical information on the Retail and Point of Sale System;
          Will assist the Food & Beverage Department with preparation and maintenance of Job Instructions applicable to the Point of Sale System;
          Will assist the Food & Beverage Director in reviewing Food & Beverage Profit & Loss (P & L) statements and General Ledger posting for accuracy;
          Will work at training of all Food & Beverage staff to enhance customer service;
          Will be responsible for all Food & Beverage production in absence of the Food & Beverage Director;
          Will cover shifts as needed to enhance customer service;
          Will perform other duties as assigned.

          Must have a high school diploma or GED;
          Must pass a pre-employment drug screening and adhere to the Tribe/Gaming's Drug and Alcohol Free Workplace Policy during the course of employment;

          JOBDES- Front of House Manager
          Must pass a background security check prior to and during the course of employment with the Tribe/Gaming Agency in order to meet the Tribal State Compact and/or Tribal Gaming Ordinance;
          Must adhere to all Tribal/Gaming Agency Personnel Policies and Procedures;
          Must have a valid Arizona Driver's License and be insurable under the Yavapai-Prescott Indian Tribe's Auto Insurance Carrier;
          Must have excellent interpersonal and communication skills, and a strong orientation to superior customer service;
          Must be able to understand and use the Point of Sale system;
          Must be able to work a flexible schedule, including opening, closing, weekend and holiday shifts;
          Must have the ability to prepare work schedules to accommodate the needs of the customers;
          Must be self-reliant and capable of working independently as appropriate or necessary;
          Must be reliable, a hard working individual and a team player;
          Must be able to work independently;
          Must meet grooming standards;
          Must possess strong organizational skills;
          Must have an energetic personality;
          Must obtain a Food Handlers Certificate;
          Must attend alcohol training class and obtain a TIPS/Alcohol certification;
          Must have basic computer skills;
          Must maintain a high degree of confidentiality;
          Must be able to lift, and periodically carry, up to 50 lbs.;
          Must be able to work flexible hours.

          Prefer an Associate's degree;
          Prefer Professional Culinary Degree or equivalent combination of culinary training and/or experience;
          Prefer at least two years serving experience;
          Prefer knowledge of inventory control and ordering;
          Prefer prior supervisory experience preferred. Associated topics: back end, day manager, front end, general operations manager, gm, manager, night shift manager, restaurant general manager, restaurant leader, store manager

Keywords: Bucky's & Yavapai Casino, Prescott , Front of House Manager - $41,812 - $55,610 Full time, Executive , Prescott, Arizona

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