Computer Support Engineer
Company: Northern Arizona IT
Location: Prescott
Posted on: February 21, 2021
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Job Description:
Northern Arizona IT (NAIT) is the best IT Services provider in
Prescott and the Quad Cities. Since NAIT is the best in the area
that means we are looking for the best. We need to add a Desktop
Support Technician to our team to provide support for one of our
clients. You will not only manage tickets, but be expected to help
us exceed client expectations, map and deliver critical timelines,
help set standards, and manage assets. This opportunity will also
provide you with the ability to learn advanced systems such as
servers, routers, VPN technology and much more to get you to the
next level in your career. About the Job The Desktop Support
Technician is responsible for supporting the desktop systems and
software for the majority of computers at our client's site. This
includes, but is not limited to, Macintosh and Windows PC's,
printers and services. Additional tasks include
installing/configuring new desktop/laptop hardware, system
performance tuning, general maintenance (anti-virus, backups,
etc.), documenting the network as well as managing a wireless
infrastructure. The position is responsible for the following: ---
First level support that requires a response to end-user support
technology requests via email, IM, phone, tickets, and walk-ups.
--- Provides technical support for workstations, laptops, printers,
computer peripherals, mobile devices, corporate applications, and
more. --- Works closely with the client and NAIT staff to provide
the best service to our client(s). --- Tracks and respond to
outages, issues, and updates. --- Manage work using a helpdesk
ticketing system. --- Follow-up on all tickets in a timely manner.
--- Write concise, informative tickets. Publish to knowledgebase
when appropriate. --- Act as a liaison between customers and
technical escalation teams. --- Images and deploys computers and
software to existing and new users. --- Help with A/V set up for
communication events. --- Continually monitors and suggests
improvement in processes and procedures. --- Manage local and
remote desktop backups. --- Advanced knowledge of one operating
system and working knowledge of a second operating system. ---
Working knowledge of network topology and security. --- Ability to
organize multiple tasks and priorities for personal and project
time management with little supervision. --- Ability to solve
technical and system issues with little to no supervision. ---
Excellent oral communication skills and good writing skills. ---
Monitoring and managing a wireless network. --- Maintain a
professional appearance and work ethic at all times. --- Maintain a
clean work environment. --- The work week is typically Monday to
Friday. Weekends and Holidays depending on the project.
Keywords: Northern Arizona IT, Prescott , Computer Support Engineer, Engineering , Prescott, Arizona
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