Computer Support Engineer

Company: Northern Arizona IT
Location: Prescott
Posted on: February 21, 2021

Job Description:

Northern Arizona IT (NAIT) is the best IT Services provider in Prescott and the Quad Cities. Since NAIT is the best in the area that means we are looking for the best. We need to add a Desktop Support Technician to our team to provide support for one of our clients. You will not only manage tickets, but be expected to help us exceed client expectations, map and deliver critical timelines, help set standards, and manage assets. This opportunity will also provide you with the ability to learn advanced systems such as servers, routers, VPN technology and much more to get you to the next level in your career. About the Job The Desktop Support Technician is responsible for supporting the desktop systems and software for the majority of computers at our client's site. This includes, but is not limited to, Macintosh and Windows PC's, printers and services. Additional tasks include installing/configuring new desktop/laptop hardware, system performance tuning, general maintenance (anti-virus, backups, etc.), documenting the network as well as managing a wireless infrastructure. The position is responsible for the following: --- First level support that requires a response to end-user support technology requests via email, IM, phone, tickets, and walk-ups. --- Provides technical support for workstations, laptops, printers, computer peripherals, mobile devices, corporate applications, and more. --- Works closely with the client and NAIT staff to provide the best service to our client(s). --- Tracks and respond to outages, issues, and updates. --- Manage work using a helpdesk ticketing system. --- Follow-up on all tickets in a timely manner. --- Write concise, informative tickets. Publish to knowledgebase when appropriate. --- Act as a liaison between customers and technical escalation teams. --- Images and deploys computers and software to existing and new users. --- Help with A/V set up for communication events. --- Continually monitors and suggests improvement in processes and procedures. --- Manage local and remote desktop backups. --- Advanced knowledge of one operating system and working knowledge of a second operating system. --- Working knowledge of network topology and security. --- Ability to organize multiple tasks and priorities for personal and project time management with little supervision. --- Ability to solve technical and system issues with little to no supervision. --- Excellent oral communication skills and good writing skills. --- Monitoring and managing a wireless network. --- Maintain a professional appearance and work ethic at all times. --- Maintain a clean work environment. --- The work week is typically Monday to Friday. Weekends and Holidays depending on the project.

Keywords: Northern Arizona IT, Prescott , Computer Support Engineer, Engineering , Prescott, Arizona