General Clerk II
Company: CITADEL FEDERAL SOLUTIONS LLC
Location: Phoenix
Posted on: February 26, 2026
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Job Description:
Job Description Job Description This is a General Clerk II role
supporting Veterans Affairs. This is a long-term stable opportunity
with the potential to transition to a government employee.
FalconTek is a GovCon solutions and services provider that supports
federal agencies, state governments, and commercial companies.
FalconTek has provided support around the globe on mission critical
programs since 2008. We rapidly deploy personnel in support of
technical, professional, and medical projects. You MUST currently
have a REAL ID or valid US Passport Job Types: Full-time, Contract
Pay: $20.32 per hour $5.09 per hour to utilize for Health &
Wellness or Cash in Lieu Address: 650 E Indian School Rd, Phoenix,
AZ 85012 Schedule: Monday - Friday 8am - 4:30pm Start Date:
Fingerprinting and a government background investigation will be
conducted. The anticipated timeline to start is 45 days. Background
Screening/ Check/ Investigation: Successful Completion of a
Background Screening/ Check/ Investigation will/may be required as
a condition of hire. Job Description: Medical Support: Interpret
and verify provider orders in accordance with VHA National
Scheduling Directive guidelines. Schedule, cancel, and re-schedule
patient appointments and/or consults; enter no-show information;
prepare for clinic visits; monitor appointments, consults, and
request for areas of responsibility. Enter recall reminders,
monitor recall reminder processes and delinquencies, ensure that
encounter forms are completed in order to obtain appropriate
workload credit; respond to VS GUI, VISTA, and CPRS alerts. Scans
insurance cards, protect secure information and complete all
insurance capture buffer encounters required by (ICB); Works with
patients to complete Release of Information (ROI) forms to pass to
ROI team for further action, teach patients how to sign up for the
secure messaging system in MyHealtheVet, authenticate patient
access in the secure messaging system in MyHealtheVet, and receive
and relay messages between patient/provider using the secure
messaging system, etc. Travel Arrangements: Review requests for
reimbursement of travel costs and reconciles claims/vouchers for
payments using electronic systems. Review ambulance claims for
eligibility and payment. Assists in arranging transportation for
eligible patients and works with clinical teams to request
appropriate mode of transportation. File Scanning: Assist Health
Information Management (HIM) service to scan and/or upload outside
medical records into the Electronic Medical Record (EMR). Community
Care: Assist VA Community Care Staff in contacting Veterans to
obtain preferences (if needed), schedule/reschedule appointments
with community providers and enter appointment provider, date, and
time information. Follow-up with the community provider or Veteran
to confirm the Veteran was scheduled and/or went to their
appointment and request medical records. Scan (if needed) and index
the medical records to the pertinent consult. Requirements Must
possess the ability to communicate effectively and professionally
interdisciplinary team members and to provide optimal customer
service to both internal and external customers. Must be proficient
in spoken and written English. Must be a citizen of the United
States Must have the following experience or education (or
combination of both) to meet minimum qualifications for employment:
Six months experience of clerical, office, customer service, or
other administrative work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties of the
position One year above high school Experience/Education
combination: Equivalent combination of experience and education are
qualifying for entry level for which both education and experience
are acceptable Must be dependable and use good judgment and
effectively and properly analyze and evaluate all situations to
ensure that the veteran’s welfare is protected. Average 40 wpm, as
data entry is a main responsibility of this position. Knowledge of
the operation of several types of office equipment and
software/databases relative to data extraction and inputting. Basic
knowledge of the functionality of the computerized patient record.
Must be dependable and use good judgment and effectively and
properly analyze and evaluate all situations to ensure that the
veteran’s welfare is protected.
Keywords: CITADEL FEDERAL SOLUTIONS LLC, Prescott , General Clerk II, Administration, Clerical , Phoenix, Arizona
