Call Center-Paralegal

Company: BCForward
Location: Phoenix
Posted on: February 20, 2026

Job Description:

Job Description Job Description Job Title: Child Support Specialist Location: 3003 N Central Ave Phoenix, AZ 85012 Contract Duration: 03 Months contract Responsibilities Call center/ paralegal/ social services experience Skill Bachelor's or master's Degree Skill Typing at least 45 words per minute Skill Microsoft Office Suite - Outlook, Word, PowerPoint, and Teams and call center applications Preferred Skills Skill Federal and State child protection laws; normal child development stages; potential effects of cultural differences on parenting Skill Making crucial time sensitive decisions independently and with accuracy. The essential job functions for a DCS Specialist – Intake require processing calls and written concerns of alleged child abuse and neglect which include, but are not limited to, the following: • Screen concerns of alleged child abuse and neglect. • Conduct comprehensive phone interviews, information gathering and research. • Determine if concerns meet statutory criteria as a DCS Report for investigation. • Write qualitative narratives. • Perform detailed data entry. • Respond to the needs of the public in a professional manner free of judgment or bias. • Utilize a laptop or desktop computer, the department's computer system, and call center applications. • Adhere to scheduled shift, breaks and lunch times. • Complete all data entry and finalization of work prior to leaving for the day • Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquires. • Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority. When business needs exist, work in excess of 40 hours, which may include days, nights, weekends, and holidays. Knowledge of: Federal and State child protection laws; normal child development stages; potential effects of cultural differences on parenting; impacts of substance abuse, mental health, domestic violence, and poverty on families; roles and responsibilities of courts, law enforcement, hospitals, schools, mental health agencies, and other entities that serve children and families; physical and behavioral indicators of abuse, and neglect; conflict resolution techniques; statewide community resources; Microsoft Office Suite - Outlook, Word, PowerPoint, and Teams and call center applications. Skill in: Active listening; Demonstrating sensitivity to others' needs, perspectives, experiences, and cultures; Making crucial time sensitive decisions independently and with accuracy; Using technology with high proficiency; Typing at least 45 words per minute; Critical thinking and reasoning; Adapting interview techniques based on the caller's needs; Responding calmly and effectively during high stress situations. Bachelor's or Master's Degree from an accredited college or university; one year of social service or behavioral health experience Shifts 1). Thursday to Monday 12:30pm to 9pm 12:45pm to 9:15pm 1:00pm to 9:30pm 2). Tuesday to Saturday 1pm to 9:30pm Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Company Description About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Keywords: BCForward, Prescott , Call Center-Paralegal, Administration, Clerical , Phoenix, Arizona