PBX Operator
Company: Enchantment Group Management Company LLC
Location: Sedona
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Are you outgoing, energetic,
passionate, and authentic? Enchantment Resort is the perfect spot
for you! At Enchantment, we work together to create and deliver
extraordinary experience for all guests and team members here at
the resort. Our culture is fast-paced, collaborative, inclusive,
engaging, and we have one of the best views you’ll ever find! Come
join us! How you will enjoy your day: Provides professional,
courteous telephone and radio service to both guests and employees.
Work Performed : 1. Answers the telephone with appropriate
greetings and transfers call to correct extension. 2. Takes
messages accurately and logs them in Visual One. 3. Relay pertinent
messages immediately to guests or staff. 4. Communicates with all
departments via the telephone, email and/or radio. 5. Relays guest
requests and problems to correct department and follows up. 6. Runs
daily reports for PBX and other departments. 7. Records arrivals as
noted by the Front Gate. 8. Notifies front desk of guest arrivals.
9. Completes guest request log with follow-up to all departments.
10. Logs all incoming packages on the package log. 11. Prepares key
packets for 2nd shift. 12. Adheres to standards of property and
standards of leading, triple A and Mobil. 13. Other duties as
assigned. Supervision Exercised : None Supervision Received : Front
Office Manager, Guest Services Manager and Resort Manager.
Responsibility & Authority : 1. Provides courteous, friendly and
helpful telephone service to all guests and employees. 2. Informs
appropriate department of guest issues and follows up to ensure
resolved. Minimum Requirements : High school diploma or equivalent.
Prefer prior PBX experience. Must have a good telephone voice and
be detail oriented. Requires basic clerical skills, including
filing, as well as knowledge of computer systems. Must have a basic
knowledge of standard office machines. Ability to multi-task many
priorities at one time. Physical Requirements : Lifting Up to 20
Pounds 95% Sitting 5% Standing and walking Excellent Hearing Manual
Dexterity Must Read Computer Screen/LED Readout on Console from 1-3
Feet Not Claustrophobic as will work in small space
Keywords: Enchantment Group Management Company LLC, Prescott , PBX Operator, Administration, Clerical , Sedona, Arizona
