Office Manager, Licensed
Company: Nationwide Vision
Location: Prescott
Posted on: May 11, 2022
Job Description:
The Optical Manager performs all the duties required of a
dispensing optician, in addition to managerial duties. This
position is responsible for interacting with customers, confirming
appointments, reviewing insurance information and store upkeep. The
Optical Manager serves as a liaison between our customers and the
lab to ensure that orders are processed timely. Competitive
Benefits :
- Paid Time Off (PTO)
- Health/Dental/Vision insurance
- Employer Matched 401k
- Employee Purchase Program + Allowance
- Certification and training reimbursements Essential Functions
Percentage Customer service is the primary responsibility of this
position: answering all incoming calls, schedulingpatients for
doctor's appointments, being open and honest in communication and
maintaining afriendly, pleasant demeanor with customers at all
time. 25%Provides support to customers in: making eyeglass
adjustments, taking measurements, readingprescriptions on the
lensometer, timely notification of product readiness, proper
handling of all moneyrelated transaction, and completing paperwork
necessary to place and process orders. 20%Manages store personnel
and ensures all associates diligently engage in person and over the
phonewith customers. 15%Processing and verifying all third party
insurance payment information. 10%This position will have access to
patient information therefore a high degree of discretion
andadhering to all privacy and confidential/propriety company
policies and procedures is required (i.e.Health Insurance
Portability and Accountability Act, known as HIPAA). 10%This
position is required to manage all sales opening and closing
procedures at the end of the shift.Must ensure that accurate funds
are collected and payments are made at the point of service.
10%Responsible for communication and follow up with District
Manager regarding store performance,maintenance situations,
associates performance, doctor and host store relations. 5%Ensures
work station/Optical Store is maintained and clean at all times.
5%Supervisory Responsibility This position supervises all employees
in the store and is responsible for the performance management,
hiringdecisions, terminations, recommendation for promotions, and
coaching.Other Duties Please note this job description is not
designed to cover or contain a comprehensive listing of activities,
duties orresponsibilities that are required of the employee for
this job. Duties, responsibilities and activities may change atany
time with or without notice.Education and Experience Must be
licensed to work as an optician within the State.Must keep license
up to date and active. 2+ years of management experience in retail;
drive for results and proven track record in reaching goals.High
school diploma or GED equivalent.Strong skills in supervising
others, and mentoring them to generate customer satisfaction and
sales.Able to use computer systems for sales, ordering and
timekeeping.Polished customer service skills and a genuine ability
to understand your patients' needs.Capable of resolving customer
complaints if they arise, with tact and positive outcomes.Must be
reliable and punctual in attendance to keep store hours and
coverage in the store.An interest in fashion eye-wear and an eye
for style is highly desired.Must be flexible for scheduling, and
able to work weekends and holidays, as well as special sales
events.Must be able to stand/walk/sit for increments of 4 hours or
more.Work Environment This job operates in a professional office
environment.This role routinely uses standard office equipment such
ascomputers, phones, photocopier, filing cabinets and fax machines.
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfullyperform the essential functions of this job.While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently isrequired to
stand; walk; use hand to finger, handle or feel; and reach with
hands and arms. Must be able to move andlift up to 20
pounds.Position Type and Hours of Work This is a full-time
position. Days and hours of work varies.Travel This position is
expected to travel less than 5%.Employer-matched 401k, generous
employee purchase program, family purchase events, certification
reimbursements, monthly incentive programs, health/dental/vision
insurance, employer-paid life insurance, a leadership team that
knows everyone by name and loves to promote from within, and a
whole lot more! If you need assistance with this application,
please contact (636) 227-2600Please do not contact the office
directly - only resumes submitted through this website will be
considered. EyeCare Partners and Clarkson EyeCare are equal
opportunity/affirmative action employers. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status.Employer-matched 401k,
generous employee purchase program, family purchase events,
certification reimbursements, monthly incentive programs,
health/dental/vision insurance, employer-paid life insurance, a
leadership team that knows everyone by name and loves to promote
from within, and a whole lot more! If you need assistance with this
application, please contact (636) 227-2600Please do not contact the
office directly - only resumes submitted through this website will
be considered. EyeCare Partners and Clarkson EyeCare are equal
opportunity/affirmative action employers. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status.
Keywords: Nationwide Vision, Prescott , Office Manager, Licensed, Administration, Clerical , Prescott, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...