Head of Financial Platforms Operations
Company: USAA
Location: Phoenix
Posted on: May 7, 2024
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Job Description:
Why USAA?
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. This
posting is for multiple opportunities within the Property Claims
organization.
As a dedicated Director, Claims Operations, you will lead and be
accountable for property, and other claims operations member
service teams who are responsible for delivering business results.
Responsible for leading execution change management, claims
strategies, leader development and technology adoption. Drive
execution of operational risk management, regulatory compliance
training, policies and procedures across multiple teams.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. Relocation assistance is not
available for this position.
Select, develop, lead and hold managers accountable for serving
members and providing appropriate solutions in auto, property and
other claims operations through their teams.
Consistently coach managers on leading their teams on claims
handling, inspecting and reviewing quality of claims and responding
to issues.
Plan, organize, and control the resources to deliver the
appropriate claims service.
Accountable for ensuring compliance with regulations, policies,
procedures, and the fair claims settlement practices act.
Provide guidance on technical matters, monitor claims reserves and
extend settlement authority.
Responsible for service, loss control, and loss adjustment
expense.
Understand, research, and work to influence the financial impact
for their respective business area.
Encourage a high performance team that works to deliver exceptional
experiences to the members and achieve outstanding results.
Ensure risks associated with business activities are efficiently
identified, measured, supervised, and controlled in accordance with
risk and compliance policies and procedures.
Bachelor's degree; 8 years of progressive customer service,
operational, military or leadership experience to include a minimum
6 years of P&C experience with 4 of those years in claims
required with demonstrated proficiency.
-3 years of direct team lead or management experience.
- Demonstrated team leadership, cross-functional collaboration,
building business solutions, and/or claims accountabilities.
- Experience using, interpreting, solutioning and leading with
data.
4 years Property Claims Leadership experience
- Demonstrated experience working in more than one property claims
area ( field, in office, teams over varying complexity, etc. )
- Demonstrated ability to perform critical review of property
estimates
- Demonstrated ability to analyze contractual policy provisions in
a multi-state environment to provide appropriate guidance and
settlement authority
- Demonstrated proficiency with the Xactimate estimating
platform
- Completed Bachelor's Degree
- Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Applications for
this position are accepted on an ongoing basis, this posting will
remain open until the position is filled. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Prescott , Head of Financial Platforms Operations, Accounting, Auditing , Phoenix, Arizona
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