Sr Fraud Analyst
Company: Disability Solutions
Location: Phoenix
Posted on: May 9, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
handling complex and escalated customer situations regarding
possible fraudulent account activity. Key responsibilities include
receiving inbound calls and takes appropriate action requiring
accuracy on complex transactions. Job expectations include
performing functions related to research and resolution of
fraudulent activity, service support, and delivering practical,
innovative solutions to clients while focusing on retention and
re-establishing client confidence.Responsibilities:--- Services
banking products with high-risk activity to maximize approval of
legitimate transactions, minimize client impact at the point of
sale, identify fraudulent activity and restrict account activity---
Assists Fraud Strategy partners with development of new tactics by
faciliating controlled tests and simulations within the production
environment--- Tests existing customer facing capabilities (credit,
debit, transactions, deposit activity, and online activities) for
unknown vulnerabilities resulting in potential fraudulent
exploitation and unplanned loss--- Participates in triage related
to Executive Escalations & Incident Response fraud activities---
Reviews and investigates reports of suspected fraudulent activity
with accurate recording of data captured during client
interactions--- Follows established processes and guidelines in
daily activities to do what is right for clients and the bank,
adhering to all applicable laws and regulationsSkills:
Keywords: Disability Solutions, Prescott , Sr Fraud Analyst, Professions , Phoenix, Arizona
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