Admissions Representative
Company: Goodwill Excel Center (48th St & McDowell Rd.)
Location: Phoenix
Posted on: May 8, 2024
Job Description:
4837 E McDowell Rd Phoenix Arizona, 85008,Starting Pay: $ 55k -
$65/ YearPosition Description:Initial point of contact for
individuals looking to attend The Excel Center in Arizona. Inspires
and delivers advisement, supports and assists all prospective
students to understand the education resources offered at The Excel
Center. Adapts and learns the needs of students to ensure our
resources align with their education objectives. Self-starter,
leader and displays attributes that are in line with a servant
heart. Energized and driven by providing prospective students with
"best-in-class" service that enables students to believe in
themselves and achieve a high school diploma.Essential Duties and
Responsibilities:
- Delivers the highest level of service in every step of the
student admissions life cycle.
- Discusses prospective students' goals and challenges. Provides
an overview of The Excel Centers offerings to assist in the success
of our students.
- Identifies the prospective students' childcare needs,
transportation needs, hours of availability and motivations.
- Schedules an in person meet and greet where the student will
tour the school, meets a life coach and provides proof of age and
residency.
- Resolves students' questions and concerns throughout the
enrollment process.
- Utilizes students outreach methods such as outbound calls,
emails, and text messaging to provide proactive guidance and
support.
- Effectively utilizes the call center management system statuses
within our CRM platform to effectively manage contacts.
- Works effectively as a Team Member to ensure that departmental
goals are met.
- Embraces professional development, training, and coaching
opportunities and demonstrates learning in progressive improvement
in skills, knowledge, and abilities in advisement role. -
- Assists in the training of new and existing Team Members.
- Effectively utilizes reports and tracking tools to assess
individual progress against key performance indicators such as
student contacts, interviews, admissions application processing,
completion of student retention activities, and student
outreach.
- Contributes to building a high level of team morale, trust, and
mutual support within the team and department.
- Demonstrates and promotes high ethical standards and adheres to
and reinforces all regulatory and compliance standards.
- Effectively prioritizes and manages time.
- Exhibits a positive attitude with all students and
colleagues.
- Embraces innovation and change in a fast-paced environment and
adjusts to priorities as needed.
- Exhibits a well-developed sense of integrity and commitment to
student satisfaction.
- Performs other duties, as assigned.Minimum Qualifications
(Education, Experience, Skills):
- Associates' degree preferred, or equivalent combination of
education, training and experience in admissions/enrollment,
consultative service, sales or recruiting
- Proven track record for consistently achieving results as an
individual contributor
- Proven track record of delivering excellent customer
service
- Demonstrates strong verbal and written communication
- Ability to speak and read English proficiently
- Demonstrates knowledge of problem-solving, conflict resolution,
and delivering customer satisfaction
- Demonstrated proficiency in navigating through a PC and
multiple software systems required
- Familiar with Microsoft Office programs, navigating multiple
software programs simultaneously and managing high volumes of phone
calls and emails required
- Ability to sit for six to eight hours
- Excellent interpersonal skills on both an individual and group
basis
- Effective problem resolution skills
- Ability to prioritize work and perform well under pressure
- Ability to manage multiple tasks and meet deadlines
- Ability to maintain reliable attendanceYou will be eligible for
a comprehensive Total Rewards package, 1st of the month following
60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit
offerings!Become a valuable part of our team and work for a company
which has been named a Best Place to work by the Phoenix Business
Journal 4 out of the last 5 years. Work for a company which has
seen double digit growth year after year for nearly a decade. Work
for a company which values diversity and is centered on success.
Goodwill of Central & Northern Arizona - We Put People to
Work!Goodwill of Central and Northern Arizona endeavors to make our
website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact HR
Support at 602-535-4000, option 5, or
RecruitingOperations@goodwillaz.org.We consider applicants for all
positions without regard to race, color, religion, sex, sexual
orientation, national origin, age, marital or veteran status, the
presence of a non-job related medical condition or disability, or
any other legally protected status. We will make reasonable
accommodation and modification, including adaptive devices, to
assist any person with a disability to apply for and, if hired, to
perform the duties the position they seek. Assistance could include
help in completing on-line application as well as providing
alternative communication, e.g., Braille and Large Print.PHISHING
SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill
Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several
companies recently made aware of a phishing scam involving con
artists posing as hiring managers recruiting via email, text and
social media. The imposters are creating misleading email accounts,
conducting remote "interviews," and making artificial job offers in
order to collect personal and financial information from
unsuspecting individuals. Please note that GCNA/GIMV only use
company email addresses, which contain "@goodwillaz.org" or
@gimv.org", to communicate with candidates via email. The company
also uses secure tools on our website to receive data from
applicants and would never ask them to submit their personal
banking information to apply for an open job. -If you are contacted
by someone about an open job at GCNA/GIMV, please verify the domain
of the sender's email address and that they are asking you to apply
on this website. If you believe you have been a victim of a
phishing scam, please visit the Department of Homeland Security's
Cyber Smart website () to learn how to report it.
Keywords: Goodwill Excel Center (48th St & McDowell Rd.), Prescott , Admissions Representative, Other , Phoenix, Arizona
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