Service Administrator

Company: Mardian Equipment
Location: Phoenix
Posted on: May 3, 2024

Job Description:

Job description



Mardian Equipment is an established multi-state Equipment Dealer offering over 25 years of quality service in Equipment Sales; providing one stop shopping opportunities in Equipment Rentals; Parts & Rigging Sales; and Service that exceeds our competitors by providing Factory Trained Mechanics. Mardian is an Equipment Dealer for Link-Belt, Elliott, Fassi, Shuttlelift, National, Magni and Schwing.



Summary

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• Mardian Equipment is seeking an administrative oriented team member to join the branch as a central processor for our Phoenix, AZ location.
  
  
  Hours
  
  
  • 
    
  • Monday-Friday, 40 hours per week occasional overtime and schedule flexibility required. Staggered hours within a fixed Monday-Friday Schedule accommodations and hours worked can vary by day.
    
    
    Responsibilities
    
    
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    • Daily matching of orders with completed work tickets.
      
    • Oversee all service requests, ensuring there is an estimate of labor to complete each request.
      
    • Ensure that work orders for service requests are opened in a timely manner and all labor and expenses are properly tracked and reviewed prior to completion of order.
      
    • Oversee productivity and timesheets to ensure repairs are completed according to agree upon schedules and labor estimates.
      
    • Oversee daily service scheduling, and order requests
      
    • Enter timecards daily in the system.
      
    • Prepare and research credit memos for approval by manager.
      
    • Document and ensure that all preventative maintenance is performed.
      
    • Document, record and maintain records (i.e. DOT, OSHA, preventative maintenance) in a timely manner.
      
    • Ensure that work orders are open for repairs and that labor and expenses are tracked on the work orders.
      
    • Provide customer estimates with input from the Foreman.
      
    • Estimate and review customer invoicing.
      
    • Other duties as assigned.
      
      
      Qualifications
      
      
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      • Prior automotive or equipment dealership experience is desired.
        
      • Customer service experience.
        
      • Ability to work within a proactive team environment.
        
      • Knowledge or experience in the automotive, truck, material handling equipment and commercial construction equipment field preferred.
        
      • Effective communications skills and the ability to understand and effectively carry outwritten and oral instructions.
        
      • Strong understanding of building professional relationships to ensure strong communication lines are open and frequently utilized.
        
      • MS Excel is used daily, strong skills required.
        
      • Organization, communication, follow-through, and execution skills.
        
      • High level of accountability, discipline, and attention to detail.
        
      • Ability to follow company policies and procedures.
        
        
        Reports to Director of Parts & Service
        
        
        
        Benefits & Perks
        
        
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        • Relaxed dress code
          
        • Medical, Dental and Vision Insurance
          
        • Flexible Spending Account (FSA) & Health Savings Account (HSA)
          
        • 401(k) Plans - 30 days from hire
          
        • Mutual of Omaha Supplemental Insurance (including STD & LTD)
          
        • 8 Paid Holidays
          
        • 10 Paid Vacation Days - accrual based
          
        • 2 Personal Days per year - accrual based
          
          
          Physical Demands
          
          
          The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          
          
          While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit and stoop, kneel, or crouch. The employee will be required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
          
          
          Work Environment
          The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          Work conditions are normal for an office environment, with minimal exposure to excessive noise or adverse environmental issues.
          
          
          **Mardian Equipment is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
          
          
          
          Job Type: Full-time
          
          Salary: $18.00 - $20.00 per hour
          Benefits:
          --- 401(k)
          --- 401(k) matching
          --- Dental insurance
          --- Employee assistance program
          --- Flexible schedule
          --- Flexible spending account
          --- Health insurance
          --- Life insurance
          --- Paid time off
          --- Vision insurance
          
          
          Schedule:
          --- 8 hour shift
          --- Day shift
          --- Monday to Friday
          --- Overtime
          
          
          Education:
          --- High school or equivalent (Preferred)
          Experience:
          --- Customer Service: 5 years (Preferred)
          --- Microsoft Excel: 4 years (Preferred)
          --- Automotive: 2 years (Required)
          Work Location: One locationPIcfd646828dfc-31181-34375756

Keywords: Mardian Equipment, Prescott , Service Administrator, Other , Phoenix, Arizona